Google Trust Services: Abuse Statement

Abuse is a serious issue, but Certificate Authorities are not well suited to assess and address abuse. ACME Certificate Authorities (CA) verify proof of control over an end entity's domain name and issue certificates based on that assessment. However, the CA does not assess the content served from the domain. This is not something that can be achieved reliably at the time of certificate issuance because website content can change over time and there are no objective criteria CAs can use to make such an assessment. Furthermore, content can be localized based on a requester's network address, making it challenging for a CA to make an accurate and comprehensive assessment.

Even if a CA assesses the content served from a domain at the time of certificate issuance, it would not be a viable long-term solution. The content on a website can change significantly over time, rendering the initial assessment obsolete. Additionally, wildcard certificates cover multiple subdomains under a single domain. Monitoring and assessing the content served from each subdomain is not viable.

Specialized entities with expertise in content moderation, online safety, and regulatory compliance are better equipped to handle these matters. If you have encountered content that you believe is abusive or malicious, please use the following resources to report it:

Google Trust Services retains the right to revoke certificates issued by our CAs as specified in our Subscriber Agreement, but we do not proactively assess content. In-line with WebPKI practices and requirements, we do not process Certificate Problem Reports for abuse including certificates issued for domains that are known to be used for malware, phishing, spam or other malicious activities. Let's Encrypt has an often referenced post covering their stance on abuse and their approach to this challenging problem: The CA's Role in Fighting Phishing and Malware, which is very similar to Google Trust Services' approach.